So you have decided to ship your motorcycle. You have done your research and now you are ready to book your shipment. You have determined which motorcycle shipping option you want to use and now it’s time to contact us to book your motorcycle shipment.
The first step in booking your motorcycle shipment with us is to give us a call and tell us which motorcycle transport option you have selected. We will discuss that option with you and inform you of the advantages that option offers over other available motorcycle moving options.
We recommend that you prepare a list of your questions about how the entire process works before calling us to book your shipment. We will go through those questions and answer each one as clearly as possible. The question should enclude, when is payment due, how is the scheduling done, are there any preparations required to the bike prior to pick up, what is the insurance coverage, what method is used to load and unload and secure the bike in the trailer. Additional questions you might have include, is there an inspection done when the bike is picked up and delivered, does the shipper provide a bill of lading, does someone need to be available to help with the loading and unloading, and does the shipper take any additional items along with the bike and if so is there an extra charge.
The next step is for us to collect a small down payment on your motorcycle shipment via a credit or debit card over the phone. After taking the down payment we will refer you directly to the motorcycle shipper that you selected and send that motorcycle shipper a booking confirmation email. We will copy you on the booking confirmation email for your reference.
The final step is for you to contact the transport company we referred you to so they can take your shipment details and set up your preliminary schedule. The motorcycle shipper we refer you to will either collect the balance of the shipping fee at scheduling or delivery depending on which shipping option you select.
The motorcycle shipper you selected will provide you with a range of days when pick up and delivery will likely occur and they will call you within 24 hours of their actual arrival. The shippers try to give you as much notice as possible prior to arrival but you will need to be flexible with the day and the time of day that they plan to arrive in order to be available to meet their driver. If the shipper sets up a place and time to meet and gets there during that time and no one is available to meet the driver, there is a possibility of an attempted pick up fee that could be substantial. Shippers have to cover their cost to possibly go hundreds of miles out of their route to meet your point of contact for pick up. If your point of contact does not show up to meet the driver at a predetermined place and time, it costs the shipper a considerable amount of money in fuel and drivers pay to go to that location. They have to recoup that money somehow and that is where the attempted pick up fee comes into play. It is very rare that this occurs, but it does happen from time to time if your point of contact does not meet the driver at a predetermined place and time. If this does happen your shipment will likely need to be rescheduled.